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Five Oaks Academy Faculty Round 2

Five Oaks Academy Faculty Round 2

1. Purchasing Your COVID-19 Test In Greenville

To purchase your COVID-19 test in Greenville, select the Purchase Now button and work through the form. It will ask when you want the collection done, it will ask for demographic information (birthday, address, race, gender, etc.) and you will enter your credit card information. Then you’ll get an email with your order number, the day and time you purchased and the location.

Have your order number (paper or digital) with you when you come for testing. 

 uMedMarket will not share your information except for South Carolina Public Health purposes. We will share your name, DOB, gender, address and phone number as required by the state. We will NOT share your information with anyone else.*

*Business customers may differ.

2. Be At The Testing Location At The Specified Time

At the day and time that you selected, drive to the selected location within the window of time you chose. Coming early will not help and will only mean you have to wait longer. When we have a large group, we frequently send out an additional email a few hours prior to testing with suggested times for arrival in 15 minute intervals, to create a smooth flow without a large number of people showing up at once.

The test location will be listed in your email receipt.

3. Go To The First Station And Stay In Your Car

At the first station in the parking lot, uMedMarket staff will verify your order number and name, verify that we have all the right information and give you the test kit. The entire process will not require you to leave your car. This will help ensure proper social distancing.

*Business customers may have a slightly different collection experience

4. The COVID-19 Test Kit

The test kit we provide will have several things inside:

  1. A swab
  2. A test tube (with a liquid inside) labeled with your name, DOB, order number, and date of collection.
  3. A DHEC demographic form

You must verify that the tube label and demographic form are correct and match.

5. Collecting The Sample

Drive to station 2 where a medical professional will instruct and supervise your collection of the sample. Any questions about the test can be asked at that time. Watch the video below so you know what to expect.

Have questions about any of this? Call us and ask! (864) 436-7447

6. Deposit The Sample

Deposit your completed sample bag with all it’s contents (sample tube with verified label) in the cooler immediately after station 2. Then you’re done! Drive on home.

7. Results Of COVID-19 Test

Using the email address you provide, we will notify you when results are available, generally within 2.5-4 days (usually less). Follow the link in the email to the secure results page where you will find results listed by order number. Individuals are not identified by name.

Frequently Asked Questions

Ordering, Website, Results

We will email you when they are available.

After collection, we send the samples by courier overnight to the DHEC lab in Columbia. They officially receive them that morning. That is when “the clock starts”. We have seen results anywhere from 24-72+ hours. You can view our historic turnaround times from DHEC here.

We don’t have much visibility into DHEC timelines. As soon as results are ready, we will contact you.

You purchase the day and time you want your test from our COVID-19 page here: https://www.umedmarket.com/covid19

For our Standard PCR test, the lab paperwork looks like this.

For our Express48 and HyperExpress24 RT-PCR Test, the paperwork looks like this.

We cannot change, modify or add to this paperwork.

When results are ready, we will send you an email. In that email is a link to a form you should fill out to request your paperwork. That form can also be found here.

HIPAA regulations don’t allow us to email it directly, so we will send you a link to a secure folder.

For each person being tested, we need a separate order number so we can track each test. That means each test must be purchased independently.

Either there is a typo in your email address when you made your purchase or it is in your spam folder. Double check your spam folder for an email from Contact@uMedMarket.com before you call us to inquire.

Unfortunately no. Each appointment requires significant preparation that begins once you order. Making changes introduces human error that we are not willing to risk, which may cause incorrect results.

Yes it does. We are working 7 days per week along with DHEC to get results published.

We do! We need a parent/guardian to be present to administer the collection (we have doctors present to observe and instruct). We can do tests for any age.

When we have received results from DHEC, we will send everyone an email with a link to the results page that has results listed by order number (the page will look like this). It does not help to call and ask for results since we notify you and post results as soon as we receive them, 7 days a week. If you receive a notification but cannot find your result, give us a call. Sometimes the volume of testing is so great that the lab cannot keep up, which leads to long turnaround times.

The money we charge covers uMedMarket’s operational costs to market, sell online, register people, execute collection, deliver samples to DHEC, notify individuals of their results, counsel users with positive tests and report contact information to DHEC for any positive tests. Because we offer testing to anyone for any reason, we have a lot of people to deal with and communicate with in a timely fashion. We also need proper PPE, supplies and collection gear. We don’t really make a profit on this, we’re just trying to break even while doing our part to overcome this pandemic. The “free” tests at a hospital are actually paid for by insurance for those who have it, and by the federal government for those without insurance (typically $100-250), as long as they have either symptoms or direct exposure and a doctor’s order. And, you are frequently required to have a telemedicine visit before testing.

Day Of Testing

Nope! We use a collection method called a “mid-turbinate” collection. It is one of the four FDA approved collection methods. It only goes about 1″ into your nose, not the 6″ that the typical hospital swab (called nasopharyngeal) goes in. You do the collection yourself (this helps us maintain social distancing). This method is arguably better because you (the patient) doesn’t pull back and you’re able to collect more media from the patient.

Check out our video below for more details.

No. It is the viral test to see if you currently have COVID-19.

On the day you are scheduled to give your sample, go to 411 University Ridge, Greenville, SC 29601 (Google Maps link here: https://goo.gl/maps/7rRRwoDPy18GgTTLA)

Show up at your appointed time.

You will see a person at a table straight in. Start there, if there is a line, it loops around the OUTSIDE edge (right lane) of the parking lot. The inside edge (left lane) is once you have your test kit and are on your way to provide your sample.

The collection is called a mid-turbinate collection. We believe it can be more accurate than the nasopharyngeal because the patient doesn’t retract in pain. 

The test itself is a PCR test. DHEC provides more information here.

RT-PCR tests are also very common. There is a small difference that can be read about here.

Yup! We recommend social distancing of course, but if you live with your family and are all getting tested, you can all come in one car!

Still Have Questions?

If you still have questions, feel free to check out our full FAQ page or reach out to us at our Contact Us page! Or call us (864) 436-7447