Five Oaks Academy Family Round 2
*Each person being tested must have their own individual purchase. If 3 people are being tested, the form and purchase must be made 3 times.
1. Purchasing Your COVID-19 Test In Greenville
To purchase your COVID-19 test in Greenville, select the Purchase Now button and work through the form. It will ask when you want the collection done, it will ask for demographic information (birthday, address, race, gender, etc.) and you will enter your credit card information. Then you’ll get an email with your order number, the day and time you purchased and the location.
You can use your order number to look up your sample status after it has been collected.
uMedMarket will not share your information except for South Carolina Public Health purposes. We will share your name, DOB, gender, address and phone number as required by the state. We will NOT share your information with anyone else.*
*Business customers may differ.
2. Be At The Testing Location At The Specified Time
At the day and time that you selected, drive to the selected location within the window of time you chose. Coming early will not help and will only mean you have to wait longer. When we have a large group, we frequently send out an additional email a few hours prior to testing with suggested times for arrival in 15 minute intervals, to create a smooth flow without a large number of people showing up at once.
The test location will be listed in your confirmation email (different from your receipt). Testing occurs at 1 K-Mart Plaza, Greenville, SC 29605.
3. Go To The First Station And Stay In Your Car
At the first station in the parking lot, uMedMarket staff will ask your name, verify that we have all the right information and give you the test kit. The entire process will not require you to leave your car. This will help ensure proper social distancing.
*Business customers may have a slightly different collection experience
4. The COVID-19 Test Kit
The test kit we provide will have several things inside:
- A test tube (with a liquid inside) labeled with your name, DOB, order number, and date of collection. DON’T OPEN THE TUBE UNTIL AFTER THE NASAL SWAB IS COMPLETE!
- A DHEC demographic form
You must verify that the tube label and demographic form are correct and match.
5. Collecting The Sample
Drive to station 2 where a medical professional will give you a swab and instruct and supervise your collection of the sample. Any questions about the test can be asked at that time. Watch the video below so you know what to expect.
Have questions about any of this? Call us and ask! (864) 659-2767
6. Deposit The Sample
Give your completed sample bag with all it’s contents (sample tube with verified label and paperwork) to the uMedMarket staff at Station 2. Then you’re done! Drive on home.
7. Results Of COVID-19 Test
Using the email address you provide, we will send you two emails. The first (a “Now What” email) email, which is sent after your sample is given, will give you the link to check the status as well as what happens to your sample now. The second email will be a link to download your test lab report. “Detected” means you are positive and “Not Detected” means you are negative.
Frequently Asked Questions
Standard PCR Ordering, Website, Results
We will email you when they are available.
After collection, we send the samples by courier overnight to the DHEC lab in Columbia. They officially receive them that morning. That is when “the clock starts”. We have seen results anywhere from 24-72+ hours. You can view our historic turnaround times from DHEC here.
We don’t have much visibility into DHEC timelines. As soon as results are ready, we will contact you.
You purchase the day and time you want your test from our COVID-19 page here: https://www.umedmarket.com/covid19
For our standard PCR test, when results are ready, we will send you an email with a link that will take you to a folder where you can download your results.
HIPAA regulations don’t allow us to email it directly, so we will send you a link to a secure folder.
For each person being tested, we need a separate order number so we can track each test. That means each test must be purchased independently.
Either there is a typo in your email address when you made your purchase or it is in your spam folder. Double check your spam folder for an email from Contact@uMedMarket.com before you call us to inquire.
For our standard test, you don’t need your order number when you show up, just your name.
Unfortunately no. Each appointment requires significant preparation that begins once you order. Making changes introduces human error that we are not willing to risk, which may cause incorrect results.
Yes it does. We are working 7 days per week along with DHEC to get results published.
We do! We need a parent/guardian to be present to administer the collection (we have doctors present to observe and instruct). We can do tests for any age.
We suggest you telling young children it will tickle and they have to try not to laugh. This will put the test in a positive light and make them excited for it.
When we have received results from DHEC, we will send everyone an email with a link to access your lab paperwork that shows their result. We also post them by order number, which is explained and linked in an email sent after your sample collection is complete.
It does not help to call and ask for results since we notify you and post results as soon as we receive them, 7 days a week. Sometimes the volume of testing is so great that the lab cannot keep up, which leads to long turnaround times.
The money we charge covers uMedMarket’s operational costs to market, sell online, register people, execute collection, deliver samples to DHEC, notify individuals of their results, counsel users with positive tests and report contact information to DHEC for any positive tests. Because we offer testing to anyone for any reason, we have a lot of people to deal with and communicate with in a timely fashion. We also need proper PPE, supplies and collection gear. We don’t really make a profit on this, we’re just trying to break even while doing our part to overcome this pandemic. The “free” tests at a hospital are actually paid for by insurance for those who have it, and by the federal government for those without insurance (typically $100-250), as long as they have either symptoms or direct exposure and a doctor’s order. And, you are frequently required to have a telemedicine visit before testing.
We do not bill insurance, provide IDC10 codes, CPT codes, itemized receipts or doctor’s notes. Everything is self pay / out of pocket. Insurance is too much of a hassle and too much work for us. We don’t have the time or staff to deal with it.
If you’d like to submit your receipt or test results to your insurance for reimbursement, we’ve had plenty of clients who had good luck, but we don’t provide things like itemized receipts, diagnosis codes and so on. What you get is what you get.
Day Of Testing
Nope! We use a collection method called a “mid-turbinate” collection. It is one of the four FDA approved collection methods. It only goes about 1″ into your nose, not the 6″ that the typical hospital swab (called nasopharyngeal) goes in. Because you do the collection yourself (this helps us maintain social distancing), you can limit discomfort. This method is arguably better because you (the patient) don’t resist and you’re able to collect more mucous from the nose.
Check out our video below for more details.
No. It is the viral test to see if you currently have COVID-19.
On the day you are scheduled to give your sample, go to 1 K-Mart Plaza, Greenville, SC 29605.
Show up at your appointed time.
You will see a person at blue tent with a sign that says “STEP 1: Start Here”. Pull up next to the tent and stay in your car.
The collection is called a mid-turbinate collection. We believe it can be more accurate than the nasopharyngeal because the patient doesn’t retract in pain.
The standard test itself is a PCR test. DHEC provides more information here.
RT-PCR tests are also very common and is a subset of PCR. There is a small difference that can be read about here. It is like a PCR is a Camry and an RT-PCR is a Camry LX. Both are Camrys, just one is slightly different.
Yup! We recommend social distancing of course, but if you live with your family and are all getting tested, you can all come in one car!