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COVID-19 FAQ

COVID-19 FAQ

Ordering, Website, Results

We will email you when they are available.

After collection, we send the samples by courier overnight to the DHEC lab in Columbia. They officially receive them that morning. That is when “the clock starts”. We have seen results anywhere from 24-72+ hours. You can view our historic turnaround times from DHEC here.

We don’t have much visibility into DHEC timelines. As soon as results are ready, we will contact you.

You purchase the day and time you want your test from our COVID-19 page here: https://www.umedmarket.com/covid19

For our standard PCR test, when results are ready, we will send you an email with a link that will take you to a folder where you can download your results.

HIPAA regulations don’t allow us to email it directly, so we will send you a link to a secure folder.

For each person being tested, we need a separate order number so we can track each test. That means each test must be purchased independently.

Either there is a typo in your email address when you made your purchase or it is in your spam folder. Double check your spam folder for an email from Contact@uMedMarket.com before you call us to inquire.

For our standard test, you don’t need your order number when you show up, just your name.

Unfortunately no. Each appointment requires significant preparation that begins once you order. Making changes introduces human error that we are not willing to risk, which may cause incorrect results.

Yes it does. We are working 7 days per week along with DHEC to get results published.

We do! We need a parent/guardian to be present to administer the collection (we have doctors present to observe and instruct). We can do tests for any age.

We suggest you telling young children it will tickle and they have to try not to laugh. This will put the test in a positive light and make them excited for it.

When we have received results from DHEC, we will send everyone an email with a link to access your lab paperwork that shows their result. We also post them by order number, which is explained and linked in an email sent after your sample collection is complete.

It does not help to call and ask for results since we notify you and post results as soon as we receive them, 7 days a week. Sometimes the volume of testing is so great that the lab cannot keep up, which leads to long turnaround times.

The money we charge covers uMedMarket’s operational costs to market, sell online, register people, execute collection, deliver samples to DHEC, notify individuals of their results, counsel users with positive tests and report contact information to DHEC for any positive tests. Because we offer testing to anyone for any reason, we have a lot of people to deal with and communicate with in a timely fashion. We also need proper PPE, supplies and collection gear. We don’t really make a profit on this, we’re just trying to break even while doing our part to overcome this pandemic. The “free” tests at a hospital are actually paid for by insurance for those who have it, and by the federal government for those without insurance (typically $100-250), as long as they have either symptoms or direct exposure and a doctor’s order. And, you are frequently required to have a telemedicine visit before testing.

We do not bill insurance, provide IDC10 codes, CPT codes, itemized receipts or doctor’s notes. Everything is self pay / out of pocket. Insurance is too much of a hassle and too much work for us. We don’t have the time or staff to deal with it.

If you’d like to submit your receipt or test results to your insurance for reimbursement, we’ve had plenty of clients who had good luck, but we don’t provide things like itemized receipts, diagnosis codes and so on. What you get is what you get.

Day Of Testing

Nope! We use a collection method called a “mid-turbinate” collection. It is one of the four FDA approved collection methods. It only goes about 1″ into your nose, not the 6″ that the typical hospital swab (called nasopharyngeal) goes in. Because you do the collection yourself (this helps us maintain social distancing), you can limit discomfort. This method is arguably better because you (the patient) don’t resist and you’re able to collect more mucous from the nose.

Check out our video below for more details.

No. It is the viral test to see if you currently have COVID-19.

On the day you are scheduled to give your sample, go to  1 K-Mart Plaza, Greenville, SC 29605.

Show up at your appointed time.

You will see a person at blue tent with a sign that says “STEP 1: Start Here”. Pull up next to the tent and stay in your car.

The collection is called a mid-turbinate collection. We believe it can be more accurate than the nasopharyngeal because the patient doesn’t retract in pain. 

The standard test itself is a PCR test. DHEC provides more information here.

RT-PCR tests are also very common and is a subset of PCR. There is a small difference that can be read about here. It is like a PCR is a Camry and an RT-PCR is a Camry LX. Both are Camrys, just one is slightly different.

Yup! We recommend social distancing of course, but if you live with your family and are all getting tested, you can all come in one car!

1. Purchasing Your COVID-19 Test In Greenville

To purchase your COVID-19 test in Greenville, select the Learn More And Buy button that takes you to this page here. Read all the instructions and notes, then click the link to buy below the instructions. The form will ask when you want the collection done, it will ask for demographic information (birthday, address, race, gender, etc.) and you will enter your credit card information. Then you’ll get an email with your order number, the day you purchased for and the location. We will also send you a calendar invite with the day, time and location of your test.

 uMedMarket will not share your information except for South Carolina Public Health purposes. We will share your name, DOB, gender, address and phone number as required by the state. We will NOT share your information with anyone else.*

*Business customers may differ.

2. Be At The Testing Location At The Specified Time

At the day and time of your test, drive to the specified location within the window of time you chose. If you are late there is a chance we will leave and not be able to test you. 

The test location will be listed in your confirmation email (different from your receipt). Testing occurs at 901 Grove Rd
Greenville, SC 29605

3. Go To The Open Drive-Through Lane And Stay In Your Car

Once you pull up, uMedMarket staff will ask your name, verify that we have all the right information and give you the test kit. The entire process will not require you to leave your car. This will help ensure proper social distancing.

*Business customers may have a slightly different collection experience

4. The COVID-19 Test Kit

The test kit we provide will include several things:

  1. A test tube (with a liquid inside) labeled with your name, DOB, order number, and date of collection. DON’T OPEN THE TUBE UNTIL AFTER THE NASAL SWAB IS COMPLETE!
  2. A swab for the collection.

You must verify that the tube label and demographic form are correct and match.

5. Collecting The Sample

We will instruct and supervise your collection of the sample. Any questions about the test can be asked at that time. Watch the video below so you know what to expect.

Have questions about any of this? Call us and ask! (864) 659-2767

6. Deposit The Sample

Give your test tube to us. Then you’re done! Drive on home.

7. Results Of COVID-19 Test

We will send your test results by email, usually before midnight. While we target same day turnaround with results by midnight, sometimes they can take longer. 95% of the time they are back by midnight, 5% of the time samples take up to 48 hours due to re-running of samples, high lab testing volume and/or catastrophic lab events.

Frequently Asked Questions

LightSpeed24 Ordering, Website, Results

RT-PCR, which is a type of PCR test.

It IS NOT an antigen or antibody test.

We will email you when they are available.

We typically see results before 11pm that same day. 98% of the time they are back by 11pm, 1.5% within 24 hours and 0.5% in about 36 hours (due to catastrophic lab issues). On rare occasions, samples have to be re-run. Re-runs typically come back the following day. While rare, it is out of our control and we take no responsibility for re-run delays.

The paperwork looks like one of these two reports.

We cannot change, modify or add to this paperwork beyond perhaps adding a passport number as a special request.

The paperwork shows that it is RT-PCR, the date/time of collection, the result, patient name and DOB, the lab’s CLIA number.

Visit this page, read the instructions then click “buy”. Then fill out the form for that test and pay. Once you purchase we will send you a calendar invite (it may take us a few hours because we do a custom one for each person) for your appointment. This invite includes the day, time and location of the test.

We do collections every morning, 7 days a week, between 6am and 8am. The lab only runs tests in the morning so collecting at 3pm would only mean the sample sits there for 18 hours doing nothing. Therefore we don’t do collections outside our morning window.

We will email you with how to download your results once they are available.

It will be a link to a HIPAA compliant Google Drive folder.

The state requires the demographic information for each person getting tested, so each person has to fill out the form with that information.

We can reschedule, just contact us. If you need to cancel and would like a refund, we can refund $170 (because it costs us $30 to send out refunds).

Yes it does. We are working 7 days per week.

We do! We need a parent/guardian to be present to administer the collection (we have doctors present to observe and instruct). We can do tests for any age.

Morning Of Testing

No. We only do the collections in the morning. You are welcome to sign up for tomorrow as long as it is before 8:00pm.

Nope! We use a collection method called a “mid-turbinate” collection. It is one of the four FDA approved collection methods. It only goes about 1″ into your nose, not the 6″ that the typical hospital swab (called nasopharyngeal) goes in. You do the collection yourself (this helps us maintain social distancing). This method is arguably better because you (the patient) doesn’t pull back and you’re able to collect more media from the patient.

Check out our video below for more details.

No. It is the viral test to see if you currently have COVID-19.

The location will be included in your calendar invite when you purchase. The address is 901 Grove Road, Greenville, SC 29605, a former drive-through bank.

We will be there at on open Drive-Through lane. Pull into the open lane and and we will start the process. Stay in your car the whole time, please.

The collection is called a mid-turbinate collection. We believe it can be more accurate than the nasopharyngeal because the patient doesn’t retract in pain. Mid-turbinate is one of the 4 recommended methods by the CDC.

The test itself is a RT-PCR test, which is a subset of PCR tests. 

Yup! We recommend social distancing of course, but if you live with your family and are all getting tested, you can all come in one car!

Still Have Questions?

If you still have questions, feel free to check out our full FAQ page or reach out to us at our Contact Us page! Or call us (864) 436-7447